1. General Policy

All purchases and service bookings made through our website are subject to the terms below. By placing an order, you agree to this Refund & Cancellation Policy.

2. Refund Policy

a. Eligibility for Refunds

Refunds may be provided only under the following conditions:

• The product delivered is damaged, defective, or incorrect
• The service provided is not as described
• The order was charged but not processed due to technical issues

b. Non-Refundable Items

Refunds are not applicable for:

• Successfully delivered and accepted products
• Digital downloads (if applicable)
• Customized or special-order products
• Services that have already been completed
• Change of mind after order confirmation

c. Refund Request Timeline

You must raise a refund request within:

• 48 hours of receiving the product
• 24 hours of service completion

Requests raised after this period may not be eligible.

d. Refund Processing

If approved:

• Refund will be processed to your original payment method
• Processing time: 7–10 working days
• Processing times may vary depending on your bank or payment provider

3. Cancellation Policy

a. Order Cancellation by Customer

You may request cancellation if:

• The order has not been processed or dispatched
• Cancellation is requested within 12 hours of placing the order

Once the order is processed or shipped, cancellations will not be accepted.

b. Cancellation by Pinnacle Enterprises

We reserve the right to cancel an order if:

• The product is unavailable or out of stock
• Incorrect pricing or technical errors occur
• Suspicious or fraudulent activity is detected
• Payment is not authorized

In such cases, a full refund will be issued.

4. Replacement Policy (If Applicable)

In case of defective or damaged products:

• You may request a replacement instead of a refund
• Replacement is subject to availability
• Photographic/video proof may be required to verify the claim

5. Policy Changes

We may update this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated date.